Terms and Conditions

Last Updated: March 10, 2026

Welcome to Raktakart. By accessing or using our website, services, and features available through our platform, you agree to comply with and be bound by the following Terms and Conditions.

Please read these terms carefully before using our multi-vendor platform.

1. Introduction

Raktakart is a multi-vendor eCommerce platform that enables individual sellers and businesses to list, sell, and manage their products through our marketplace. The use of our platform by both buyers and vendors is governed by these Terms.

2. Account Registration

Users must be at least 18 years of age to create an account.
You are responsible for maintaining the confidentiality of your account credentials.
Vendors are required to provide accurate business, banking, and contact information.

3. Vendor Obligations

Vendors must ensure that listed products are legal, accurately described, and delivered on time.
Vendors are responsible for handling returns, disputes, and complaints related to their orders.
Misleading product descriptions or violation of laws may result in account suspension.

4. Buyer Responsibilities

Buyers must review product details carefully before placing an order.
Any fraudulent activities such as payment chargebacks without valid reason will lead to account suspension.

5. Payments & Fees

Raktakart charges a commission on each successful order (as mentioned in the vendor agreement).
Payment settlements to vendors are processed as per our payout cycle and subject to applicable deductions.
We use secure payment gateways; however, we are not liable for third-party payment failures.

6. Refund & Return Policy

Buyers and vendors must adhere to the platform’s Refund and Return Policy.
Disputes will be resolved based on provided evidence and our internal policies.

7. Prohibited Activities

Selling counterfeit, illegal, or restricted items is strictly prohibited.
Using bots, scripts, or manipulating reviews/ratings will result in permanent ban.

8. Intellectual Property

All content on this site, including logos, images, and product data (except third-party/vendor-uploaded content), is the intellectual property of Raktakart. You may not use, copy, or redistribute without written consent.

9. Limitation of Liability

Raktakart is not responsible for any direct, indirect, or consequential loss arising from product defects, delivery delays, or third-party actions. We act as a platform and not as the seller or manufacturer of any product.

10. Termination

We reserve the right to suspend or terminate any user or vendor account without prior notice for violation of these Terms or misuse of the platform.

11. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the site after such updates constitutes your agreement to the revised terms.

12. Contact Us

For any questions or concerns regarding these Terms, please contact us:

📧 Email: hrteam@raktakart.in
🌐 Website: https://raktakart.in

13.Grievance Redressal Officer

In accordance with applicable Indian laws, the Company has appointed a Grievance Officer to address concerns related to personal data processing.

Grievance Officer
Rakta Pay Solution Private Limited

Phone: +91 9540072005
Email: hrteam@raktakart.in

Address:
A-1, KH NO-32/2,533, Megha Apartments Ground Floor Shop,
Rajkori, New Delhi,
New Delhi – 110038, Delhi, India

The Company will make reasonable efforts to respond to complaints or grievances within 30 days of receipt.

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